Sunday 27 April 2008

A nice touch

I had a nice experience on my last flight to Denver. In addition to a smooth ride, not terrible food, and a high quality of service - the flight crew of United Airlines 1136 carried out a particularely cool gesture.

After the standard safety procedures snoozefest, the crew asked the passengers if any of us were serving with the Canadian Armed Forces. One dude raised his hand to the applause of the airline, and the pilot went on to thank Canada for its shared sacrifice with the US in Afghanistan, while upgrading the gentlemen to First Class.

I didn’t think they did those sorts of things in the airline biz anymore. Whether it’s a rare gesture, or one that happens more frequently than I think – it was a nice moment.

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